MatchedCover

Customer Experience Portal

Monitor client satisfaction and communication metrics

72
Net Promoter Score
+5
2.3hrs
Avg Response Time
-0.5hrs
94%
Client Retention
+2%
4.8/5
Satisfaction Rating
+0.2

Communication Center

Email CampaignsActive
245 sent this week87% open rate
SMS NotificationsEnabled
128 sent today95% delivery rate

Recent Client Feedback

Acme Corp

Excellent service! Claims processed quickly.

2024-12-07
John Smith

Good experience, minor delays in response.

2024-12-06
TechStart Inc

Professional team, great underwriting support.

2024-12-05