Privacy Policy

Effective Date: January 1, 2024
Last Updated: June 19, 2025

Your Privacy Matters

At MatchedCover, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our insurance comparison platform.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Request insurance quotes or comparisons
  • Create an account on our platform
  • Contact us for customer support
  • Subscribe to our newsletters or communications
  • Participate in surveys or promotional activities

This information may include:

  • Name, address, phone number, and email address
  • Date of birth and Social Security number
  • Driver's license number and driving history
  • Property information (for home insurance)
  • Vehicle information (for auto insurance)
  • Health information (for life and health insurance)
  • Financial information relevant to insurance coverage
  • Claims history and credit information

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system and device information
  • Pages visited and time spent on our website
  • Referring website and search terms used
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Insurance Services

  • Provide accurate insurance quotes and comparisons
  • Match you with appropriate insurance providers
  • Facilitate the application and enrollment process
  • Process payments and manage your policies
  • Handle claims and customer service requests

Platform Operations

  • Maintain and improve our website and services
  • Personalize your user experience
  • Prevent fraud and ensure platform security
  • Comply with legal and regulatory requirements
  • Analyze usage patterns and optimize performance

Communications

  • Send policy updates and renewal notifications
  • Provide customer support and respond to inquiries
  • Share relevant insurance information and tips
  • Send promotional offers (with your consent)

3. Information Sharing and Disclosure

Insurance Partners

We share your information with licensed insurance companies and agents to provide you with quotes and coverage options. These partners are bound by their own privacy policies and regulatory requirements.

Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing and financial services
  • Customer relationship management
  • Marketing and analytics services
  • Technical support and website hosting
  • Identity verification and fraud prevention

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, including:

  • Compliance with subpoenas or court orders
  • Cooperation with law enforcement investigations
  • Protection of our rights and property
  • Prevention of fraud or illegal activities

4. Data Security

We implement comprehensive security measures to protect your personal information:

  • Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict access controls ensure only authorized personnel can access your information
  • Regular Audits: We conduct regular security audits and vulnerability assessments
  • Secure Infrastructure: Our systems are hosted on secure, certified cloud platforms
  • Employee Training: All staff receive regular privacy and security training

Important Security Notice

While we implement robust security measures, no system is 100% secure. We encourage you to protect your account by using strong passwords and not sharing your login credentials with others.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

  • Request a copy of the personal information we hold about you
  • Receive your data in a structured, machine-readable format
  • Transfer your data to another service provider

Correction and Deletion

  • Correct inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal requirements)
  • Withdraw consent for certain data processing activities

Marketing Preferences

  • Opt out of marketing communications at any time
  • Manage your communication preferences in your account settings
  • Unsubscribe from emails using the links provided

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and improve our services:

Types of Cookies

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how you use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings or our cookie preference center.

7. State-Specific Privacy Rights

California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information (subject to exceptions)
  • Right to opt out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights
  • Right to correct inaccurate personal information

Other State Rights

Residents of other states may have additional privacy rights under applicable state laws. Please contact us to learn about rights specific to your state.

8. International Data Transfers

If you are located outside the United States, please note that we may transfer your information to the U.S. and other countries. We ensure appropriate safeguards are in place to protect your information during international transfers.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

MatchedCover Privacy Team

privacy@matchedcover.com
1-800-PRIVACY (1-800-774-8229)
Mailing Address:
MatchedCover, Inc.
Privacy Department
123 Insurance Way, Suite 100
San Francisco, CA 94105

Commitment to Transparency

We are committed to transparency in our data practices. If you have any concerns about how we handle your personal information, please don't hesitate to reach out to us. We value your trust and will work diligently to address any questions or concerns you may have.